Privacy policy

Last updated: February 18, 2026

XTREAM a.s. operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (“Services”). Visionary Paint operates with the support of Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit us, use our Services, or make a purchase or other transaction through the Services, or otherwise communicate with us. Regarding the collection, processing, and disclosure of your personal information, in the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another individual or can be objectively linked to you or another individual. Personal information does not include information that is collected anonymously or has been anonymized so that it can no longer identify you or be objectively linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from them:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card numbers, debit card numbers, and financial accounts, payment card information, financial account information, transaction details, payment method and confirmation, and other payment data.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including items you view, put in your cart, add to your wish list, or purchase, return, exchange, or cancel, and your previous transactions.
• Communications with us including information you provide in communications with us, such as when submitting a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information;
• Automatically through the Services including data from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, customizing, and improving Services. We use your personal information to provide the Services, including fulfilling our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling reviews, and creating a personalized shopping experience, such as recommending products related to your purchases. This may also include using your personal information to better customize and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or mail, and displaying online advertisements for products or services within the Services or on other websites, including based on items you previously purchased or added to your cart and other activities within the Services.
• Security and fraud prevention. We use your personal information to verify your account, ensure a secure payment and purchase experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or harmful activities, protect public safety, and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.
• Communicating with you. We use your personal information to provide customer support, to respond to you promptly, to provide efficient services, and to maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable laws or to respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other dispute-related legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may provide your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include the following situations:

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners who provide marketing and advertising services to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share your information and not to show you targeted ads and marketing based on your online activity across various merchants and websites. You can exercise your opt-out rights here.
• When you direct us to disclose certain information to third parties, or request us to do so, or otherwise consent, such as for shipping products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve these Services. Information you submit to the Services will be transferred to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, to provide and improve these Services. Additionally, to help protect, develop, and improve our business, we use certain enhanced Shopify features that involve data and information obtained from your interactions with our Store, along with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, along with other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and what your rights are, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your personal information here Shopify Privacy Portal Link.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you click on links to sites that are not affiliated with or controlled by us, you should read their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on those sites. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without restriction on its use by us or a third party. The inclusion of such links by us does not imply any endorsement of the content on such platforms or their owners or operators, except as stated in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children who have not reached the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below and request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute; they may apply only in certain circumstances, and in some cases, we may legally refuse your request.

• Right to access/know. You may have the right to request access to the personal information we hold about you.
• Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to portability. In certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party.
• Right to opt-out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to opt-out of the “sale” or “sharing” of your personal information or to opt-out of the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. You can exercise your opt-out rights here. Please note that if you visit our websites with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as an opt-out request for the device and browser you are using to visit our websites. If we are able to link the device sending the signal to a Shopify account, we will apply the opt-out request to that account as well. More information about Global Privacy Control can be found at https://globalprivacycontrol.org/. Beyond Global Privacy Control, we do not recognize any other “Do Not Track” signals that may be sent from your web browser or device.
• Communication preferences management. We may send you promotional emails, and you can opt-out of receiving them at any time using the unsubscribe option provided in the email. If you opt-out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights as stated in the Services, or you can contact us using the contact details below. To learn more about how Shopify uses your personal information and all your potential rights, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Before processing your requests, we may need to verify your identity as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to submit requests to exercise your rights on your behalf. Before accepting such a request, we will require proof from the agent that you have authorized them to act on your behalf, and we may need to verify your identity directly. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints regarding the way we process your personal information, please contact us using the contact details below. Depending on where you live, you have the right to appeal our decision by contacting us using the contact details below or by filing a complaint with your local data protection authority. A list of supervisory authorities responsible for data protection in the EEA can be found here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority in the United Kingdom, unless the data transfer is to a country that is deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call us, send us a message via the form at https://visionarypaint.art/pages/contact, or contact us by phone at +421 911 54 12 13. For the purposes of applicable data protection laws, we are the controller of your personal information.